Last updated: September 20, 2026
Property Matters respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Notice explains what personal information we collect, how we use it, when we may share it, and the rights available to you in connection with your personal information.
1. Who Is Responsible for Your Personal Information?
For purposes of applicable Mexican data protection law, Property Matters, operated by Maria Campos, is responsible for the collection, use, protection, and processing of the personal information described in this Privacy Notice.
For privacy-related questions or requests, you may contact us at:
Email: [email protected]
For convenience, this Privacy Notice refers to Property Matters as “Property Matters,” “we,” “us,” or “our.”
2. Personal Information We May Collect
Depending on your interaction with us, we may collect personal information including:
- Full name;
- Email address;
- Telephone and WhatsApp number;
- Billing or residential address;
- Reservation and accommodation information;
- Check-in and check-out dates;
- Names or information relating to other guests included in a reservation;
- Identification information when required for check-in, building access, security, legal compliance, or condominium administration;
- Payment and transaction information;
- Communications exchanged with us by email, telephone, WhatsApp, website forms, or other channels;
- Information regarding requests, complaints, incidents, damages, building rule violations, or other matters relating to a stay;
- Information provided by property owners in connection with property management services; and
- Technical information relating to the use of our website, such as IP address, browser type, device information, referring website, pages visited, approximate location, and website interaction data.
We only seek to collect personal information that is reasonably necessary for the purposes described in this Privacy Notice.
Payment Information
Payments may be processed through third-party payment providers such as Stripe or through banking institutions.
Property Matters does not ordinarily receive or store complete credit or debit card numbers when a payment is processed directly by a third-party payment provider. Those providers process payment information according to their own privacy and security practices.
3. Why We Use Your Personal Information
Primary Purposes
We may process your personal information for purposes necessary to establish, manage, and fulfil our relationship with you, including:
- Responding to inquiries about properties and availability;
- Preparing, confirming, and administering direct reservations;
- Communicating with guests before, during, and after a stay;
- Processing and recording payments;
- Coordinating check-in and check-out;
- Providing access instructions and information relating to a rental property;
- Confirming the identity of guests where reasonably required;
- Registering guests with condominium, building, security, or administration personnel when required;
- Administering deposits, refunds, cancellations, damages, additional charges, and other reservation-related transactions;
- Responding to maintenance requests and emergencies;
- Enforcing rental terms, occupancy requirements, condominium regulations, house rules, and other applicable property rules;
- Investigating or responding to property damage, complaints, incidents, fines, disputes, or potential violations;
- Providing vacation-rental and property-management services to property owners;
- Preparing owner statements, booking information, financial records, and related property-management documentation;
- Communicating with owners, guests, contractors, cleaners, administrators, and other persons involved in providing our services;
- Maintaining accounting, business, reservation, and transaction records;
- Preventing fraud, abuse, unauthorized transactions, or misuse of properties;
- Establishing, exercising, or defending legal rights;
- Complying with applicable laws, regulations, requests from competent authorities, and legal obligations; and
- Providing customer service and responding to questions, complaints, or requests.
These purposes are necessary for us to provide our services and administer our relationship with guests, property owners, and other clients.
Secondary Purposes
Where permitted by applicable law, we may also use contact information for secondary purposes such as:
- Sending information about Property Matters;
- Promoting available properties, special offers, or services;
- Following up with previous guests or prospective clients; and
- Measuring and improving our marketing activities.
You may ask us at any time not to use your personal information for these secondary purposes by contacting us at [email protected].
Choosing not to participate in marketing activities will not affect an existing reservation or service relationship with Property Matters.
4. Information About Other Guests
If you provide personal information relating to another person, such as a family member, travelling companion, additional guest, or property representative, you are responsible for ensuring that you are authorized to provide that information to us where authorization is required.
We will use such information only as reasonably necessary in connection with the reservation, property, service, or other purpose for which it was provided.
5. Sensitive Personal Information
Property Matters does not generally seek to collect sensitive personal information.
If sensitive personal information becomes necessary for a particular service, incident, accommodation request, legal requirement, or emergency, we will process it only to the extent reasonably necessary and in accordance with applicable law.
Please do not send sensitive information to us unless it is necessary for the matter being addressed.
6. Sharing and Transfer of Personal Information
We do not sell or rent your personal information.
We may disclose or transfer personal information where reasonably necessary to provide our services or administer a reservation or property.
Recipients may include:
- The owner of a property associated with a reservation;
- Condominium, homeowners’ association, building, security, or property administration personnel;
- Cleaning, maintenance, repair, inspection, or other service providers;
- Payment processors and financial institutions;
- Reservation, communication, accounting, website, cloud-storage, analytics, and technology providers;
- Professional advisers, accountants, lawyers, or insurers where necessary;
- Online travel or booking platforms where applicable; and
- Governmental, regulatory, judicial, administrative, or law-enforcement authorities where required or permitted by law.
For example, a condominium administration may require the names or identification information of guests before allowing entry to a building.
Some service providers used by Property Matters may process or store information outside Mexico. Where personal information is transferred, we take reasonable measures to ensure that it is handled consistently with applicable privacy requirements.
Where applicable law requires your consent for a particular transfer, we will request that consent unless a legal exception applies.
7. Property Owners and Guests
Property Matters acts as a vacation-rental and property-management business.
As a result, certain information may need to be exchanged between Property Matters, the property owner, and the guest in order to administer a reservation or resolve an issue relating to a property.
We limit such sharing to information reasonably relevant to the management of the reservation, property, payment, complaint, damage claim, rule violation, or other legitimate matter.
8. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand how it is used, improve its performance, and measure advertising and marketing activity.
These technologies may collect information such as:
- IP address;
- Device and browser information;
- Pages viewed;
- Time spent on pages;
- Referring websites or advertising sources;
- Approximate geographic information;
- Website interactions; and
- Conversion or campaign information.
We may use third-party services such as Google Analytics and Google Ads for analytics, performance measurement, and advertising.
These third-party providers may use cookies or similar technologies and may process information according to their own privacy policies.
Where our website provides a cookie preference or consent mechanism, you may use those settings to manage non-essential cookies. You can also configure your browser to restrict or delete cookies, although doing so may affect certain website functions.
9. WhatsApp, Email and Other Communications
Guests, owners, and prospective clients frequently communicate with Property Matters through email, telephone, and WhatsApp.
Information provided through those channels may be retained as part of our business records when relevant to a reservation, property-management relationship, transaction, complaint, incident, or other service.
When you use a third-party communication service such as WhatsApp, the provider of that service may separately process information according to its own privacy terms.
10. Data Security
Property Matters maintains reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we take reasonable measures appropriate to the nature of the personal information we process.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary to:
- Provide our services;
- Administer reservations and property-management relationships;
- Maintain appropriate business and accounting records;
- Address complaints, disputes, damages, or chargebacks;
- Establish or defend legal rights; and
- Comply with applicable legal, tax, accounting, or regulatory requirements.
When information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or archive it as permitted by law.
12. Your ARCO Rights
Under applicable Mexican data protection law, you may have the right to exercise your rights of:
Access – to know what personal information we hold about you and how it is being used;
Rectification – to request correction of inaccurate, incomplete, or outdated personal information;
Cancellation – to request deletion or cancellation of your personal information where legally appropriate; and
Opposition – to object to certain uses of your personal information where permitted by law.
These rights are commonly referred to as ARCO rights.
You may also request, where applicable, the revocation of consent previously granted for the processing of personal information or request limitations on its use or disclosure.
13. How to Exercise Your Privacy Rights
To exercise an ARCO right or make another privacy-related request, please email:
Please include:
- Your full name;
- Sufficient information to allow us to verify your identity;
- A clear description of the right you wish to exercise or the information involved;
- Information that will help us locate the relevant records; and
- Where rectification is requested, information or documentation supporting the requested correction.
If someone makes a request on your behalf, we may require reasonable evidence of their authority to act for you.
We may request additional information where reasonably necessary to verify identity, protect personal information, or process the request.
Property Matters will respond to privacy requests within the periods established by applicable law.
Certain requests may be denied or limited where retention or processing is required or permitted by law. If that occurs, we will provide the applicable response or explanation as required.
14. Limiting the Use or Disclosure of Your Information
You may request that we limit certain uses or disclosures of your personal information by contacting:
In particular, you may request that we stop using your contact information for promotional or marketing communications.
Transactional or service-related communications concerning an active reservation, payment, property, or management relationship are not considered marketing communications and may still be sent where necessary.
15. Revocation of Consent
Where our processing of personal information depends upon your consent, you may request to revoke that consent by contacting us at:
Revocation may not apply retroactively and may not be possible where we have another lawful basis or legal obligation to continue processing or retaining the information.
In some circumstances, withdrawing consent may make it impossible for us to continue providing a particular service.
16. Children and Minors
Our website and booking services are not directed toward minors acting independently.
The primary person making a direct reservation with Property Matters must be at least 21 years of age.
Information relating to children or other minors may nevertheless be provided as part of a family or group reservation. We process such information only to the extent reasonably necessary to administer the reservation, provide access to the property, satisfy applicable building requirements, or respond to an emergency or other legitimate need.
17. Third-Party Websites and Services
Our website may contain links to websites, booking platforms, payment processors, social networks, maps, or other services operated by third parties.
Property Matters is not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices before providing personal information directly to them.
18. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect:
- Changes to our services;
- Changes to how we process information;
- Changes to the technologies or providers we use; or
- Changes in applicable legal or regulatory requirements.
The current version is published at: https://www.propertymatters.mx/privacy-policy/
The “Last updated” date at the top of this notice identifies the most recent revision.
Material changes affecting the purposes for which personal information is processed will be communicated as required by applicable law.
19. Contact
If you have questions about this Privacy Notice, the way Property Matters handles personal information, or wish to exercise a privacy right, please contact:
Property Matters
Operated by Maria Campos
Email: [email protected]
